Contact
A real person reads these.
Vessa is a small team, so there is no ticket queue and no chatbot in the way. Email us and you will normally hear back within two working days.
support@vessa.careSomething is broken
A scan that fails, a routine that looks wrong, a purchase that didn't unlock. Tell us what you did and what happened — a screenshot helps more than anything.
Billing and subscriptions
Apple handles payments, so refunds and cancellations go through your App Store account. If something still looks wrong on our side, we'll sort it out.
Your data
You can delete your account and everything in it from Profile → Delete account in the app. Write to us for a copy of your data, a correction, or anything else in the privacy policy.
Press and partnerships
Writing about Vessa, or building something that fits alongside it? Say hello — we answer these ourselves.
Before you write about a scan
Scores move with lighting, angle and makeup. A scan in daylight, face clean, camera at eye level is the fairest comparison — and often answers the question.
For what we do with your data, see the privacy policy; for the rules of using the app, the terms.